Online Dispute Resolution

Dear Customer


The European Union has created a website to support consumers to submit their complaints about any dispute in which they are involved. In this context, Bolflex makes all the information available so that you can exercise your right of complaint with an official, third party and impartial entity (dispute resolution entity) that will help you resolve the dispute in question.


So, if you were dissatisfied with the purchase of a good or service on our website, or with the solution we presented to resolve the situation, you can access this official website and expose your dispute.


What is alternative dispute resolution?


Alternative dispute resolution is the possibility that all consumers have to appeal and to have official entities that help them in the resolution, or guidance of any conflict, before opening litigious processes in the Courts.


As a rule of thumb, the procedure is as follows: the client asks an impartial third party to act as an intermediary between you and the trader who is the target of your complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.


You may know the concept of alternative dispute resolution by another name: “mediation”, “conciliation”, “arbitration” or “committee responsible for consumer disputes”.


Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial process.


Bolflex makes available the websites of some of these entities that can help you to present your arguments


Suggestions from Alternative Dispute Resolution Entities


CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo


CICAP – Centro de Informação e Arbitragem do Porto


CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)


CIMPAS – Centro de Informação, Mediação e Provedoria de Seguros